“This is very difficult news for us. We’re heartbroken,” Hayes-White said. “We’re in the business of saving lives.”...“It’s very, very difficult and devastating news for all of us,” Hayes-White said. “I want to assure you that every aspect of our response that day is currently under review … and if there are improvements that need to be made, we’ll certainly look at them.”

In response to the tragic fire truck related death in the Asiana Crash. The chief stated the above.

Read more: http://www.politico.com/story/2013/07/asiana-crash-chinese-victim-coroner-report-94468.html#ixzz2Zn6huGv1